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Frequently asked questions
FAQ
Because your date is reserved exclusively for you, all retainers are non-refundable. Rescheduling: Requests made 14+ days before your event may transfer to a new date at no charge, subject to availability. Requests made within 14 days of your event may be subject to a rescheduling fee. One complimentary reschedule is included for weather-related events. Cancellations: The deposit is non-refundable. Cancellations made within 7 days of the event are responsible for the remaining balance, as inventory, planning, and scheduling have already been completed. We understand life happens and will always do our best to work with our clients whenever possible.
We understand Iowa weather can be unpredictable. If rain, high winds, or unsafe weather conditions are expected, we’ll work with you to find the best solution. Options may include: Moving to a covered or indoor location, Rescheduling to a new available date, Applying your payment as a credit toward a future event. Weather decisions are typically made 24–48 hours before your event to ensure the most accurate forecast.
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